Coronavirus (COVID-19) latest updates and how we are keeping you safe
The safety and well being of our guests is incredibly important to us. Every guest should enjoy a safe, clean and protected environment.
We have increased our rigorous cleaning methods, this includes all shared spaces, door handles etc.
You can rest assured we are doing everything we can, to make your stay with us, as safe and enjoyable as possible.
COVID – FAQ:
How often will my room be cleaned?
To minimise contact with our housekeeping team, they will only enter your room under the following circumstances:
- You are staying more than 5 nights with us
- You have requested that your room is serviced during your stay
Any guests requiring any additional linen, pillows or tea/coffee can request this from reception, one of the team will then deliver this to your door and leave it outside for collection.
Do the cleaning products you use, kill Coronavirus?
Our hotel teams are cleaning using antiviral disinfectant proven to kill Coronavirus; and which is certified to European standards EN1276 & EN14476. Our teams are increasing the cleaning frequency of high touch points in public areas and bedrooms such as switches, handles and soft furnishings. All linen and towels are thermally disinfected after every stay.
Will the Hotel Bar and Restaurant be open?
We are working on a new takeaway menu for the Bar and Restaurant, guests will be able to order by calling reception or using our web based ordering service, full information is available in each room in the hotel.
How will you maintain social distancing in the hotel?
The Hotel will be operating a one way system, with signs and floor markings to assist in limiting contact with other guests throughout the building. We will also be operating a separate entrance and exit to the building at all times.
What are your procedures for storing left luggage?
We have had to suspend our luggage storage, we hope to resume this service in the future. Currently guests are able to continue using their room until 11am on the day of departure for storage.
What checks are you doing on staff members to ensure they are healthy to work?
Nothing is more important to us that the wellbeing of our guests and team and we have clear processes for people to tell us if they are showing symptoms and cannot come in to work.
How is the health of other guests managed? Is there a process for reporting this?
Throughout the hotel, we have signage reminding guests if they feel unwell and recognise symptoms of COVID-19, to take the necessary steps, including calling 111 to seek NHS medical advice, notifying the hotel team and following self-isolation guidelines.
What are your procedures for international guests? Will they be expected to quarantine at the hotel?
We are waiting for the Government to publish guidance in relation to quarantine for international travellers and will update our policy accordingly.