“The trip was enjoyed by all and I shall certainly recommend it to others. It is very reasonably priced, a lovely clean hotel and room and I wish you all the success in the future”
Dear Sir / Madam,
We stayed for 3 nights from the 2nd of April 2012 and I thought it only right to send an email to let you know our thoughts on your venue and facilities that you offer.
Firstly what an amazingly warm welcome we were given by the reception team. They were extremely friendly and professional and looked amazing as well. They had such a smile and were able to answer all of our questions with ease. We were told that the earliest we could book in was 3pm and they would look forward to us returning. This instantly put us at ease as we went off to visit some of the local attractions. They even had information about distances and times to the attractions and again I found this to be a very professional approach.
On our return the actual booking in procedure was painless and again was done in such a happy friendly manner. We were shown the direction to our room and off we went. As soon as we entered the room we instantly relaxed even further. It was a bright, modern clean room with all the facilities I would expect and more. The booklet with information in is set out in a clear and precise manner which made it easy to understand everything that was available in the room and from reception. The bedding was perfect and even the sofa bed for the child was of a very high quality. The only minor gripe was the pillow was a little soft but a trip to reception solved this as they kindly gave us extra pillows, again in a friendly and caring manner. Our night was amazing and quiet and we all slept very well. It was nice to awake to a decent coffee in the room and then off to breakfast.
After the short walk to the “Big Top Restaurant” we were again greeted by happy friendly staff and a special mention must go to Sunny the Wookey Witch, who our daughter instantly connected with. This was an amazing part of the whole holiday as Missy looked forward to seeing Sunny at breakfast or just around the resort. She always had time to talk to us and was always happy and polite. Again she was full of information about the places we were planning to visit.
The food was stunning and so tasty with a very nice standard of fried breakfast and continental items to choose from. Again the kitchen and serving staff were friendly, polite and professional. The evening carvery was again of a high standard and served in the manner that we had experienced at breakfast. It was a pleasure to eat there.
Myself and my daughter visited the caves and were truly amazed by the knowledge of the tour guide. He made the experience so much more than we were expecting. After the caves we met up with my wife and explored the rest of the attraction. Our favourite bit was by far the circus which was truly outstanding. I also enjoyed the history of the circus and the pier. My daughter enjoyed the mirror maze too.
I have to say that throughout the hotel and the attraction, we felt safe, cared for and wanted. The whole area was clean and tidy and looked good. The staff went out of their way to make us feel good and this is something that they and you should all be very proud of.
I look forward to our next visit as we will definitely be back at some point in the future and I hope the same standards are kept. On behalf of my family I wish you all the best for the future and am happy to have stayed at your venue.
Chris – Cornwall
Dear members of staff,
Myself, Son and his 2 children of 8 and 10years of age stayed in the hotel sunday 24th october only a few days ago. We had never been to the area before and really enjoyed the trip.
We arrived Sunday evening and took a trip into Wells for supper then came back and had a nightcap in the hotel bar before going back to the room for the night.
Then morning we spent, after breakfast with the children dressed in halloween costums and meeting the charming witch in the restaurant,then going on the tour of the caves and the attractions on offer.
I must thank you all for being very welcoming and friendly. The trip was enjoyed by all and I shall certainly recommend it to others, it is very reasonably priced,a lovely clean hotel and room,and I wish you all the success in the future as I understand the hotel opened only two weeks ago.
We stayed at Wookey Hole Hotel a couple of weeks ago, we visited the caves etc, had a really good time, close to all the local amenities, close to visit family etc.
Have recommended it to all our family and some of our relatives are coming to visit in the next couple of weeks and will be looking to stay at the Hotel.
The room was excellent, two beds one for our children, clean bathroom, nice to have a TV in the room and tea and coffee facilities.
Will be coming back again sometime in the near future.
Thank you Wookey Hole Hotel
P.S Even seen the witch at the entrance to the caves and seen the circus. The 2 children and my wife with myself really enjoyed
My partner, little girl and I have just returned from staying with you from Friday to Sunday (room 42) and thought I would take a moment to email and say thank you so much for making our stay so enjoyable. We had a fabulous time. We booked fairly last minute after finding your hotel on the Wookey Hole website and decided to spend a couple of quality family days away together.
All of the staff were super friendly and helpful (especially Bev and Jimmy ) The hotel was faultless. Comfortable, welcoming, very clean and the food and service were great too.
After spending a few minutes looking in all the nooks and crannies for the travel cot which was meant to be in our room wondering where it was hidden, a quick phone call to the very helpful reception staff made it appear within minutes.
The information in the hotel room was very useful and informative and anything we didn’t know we asked the staff and they helped us out. Including advising me on where to buy some flat shoes for the caves!!! I was also informed by Bev that if I had said the day we arrived she would have loaned me a pair of her own bless her.
It was refreshing to feel very welcome even though we had our 20month old little girl with us and then to be asked if she slept well the next morning by Bev. She loved the holiday as much as we did.
Despite the hotel being fully booked on the Saturday and what appeared to be the whole of the hotel guests arriving for a ‘late breakfast’ at the same time, the staff remained professional and courteous.
Such a lovely area and easy to reach local attractions too, including Wells Cathedral, which to be honest my partner and I did spend about 10mins taking lots of pictures of what I thought was the small Cathedral, only to realise that it was a Church and the Cathedral was in-fact a bit further up the road!! Ooops!
All in all a faultless, relaxed and fun packed quality break away and we will be highly recommending your Hotel to friends and family and hope to return ourselves again. My only minor grip is that we were unable no matter how hard we tried, to fit the bed from our room in the car!! Thanks again and take careAilie, Shaun and Taeghan